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Q: HOW WILL MY PRODUCT BE SHIPPED?
A: The olive oil and other products are shipped to you via Fedex or USPS. If you choose, the olive oil can be shipped for overnight delivery. Fedex charges are an average of these shipping costs for delivery to your region. Fedex insures products up to $100. In instances above that amount, you need to pay, at your option, an additional cost for such charges.
Q: ARE YOUR PRODUCTS IN STOCK?
A: All of our products are in stock, unless listed as "out of stock" on the individual product page. We do not accept backorders for items that are out of stock -- you must wait until the olive oil or other product is back in stock before placing your order. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from us letting you know when to expect your product, and we will work to fill your order as quickly as possible.
Q: DO YOU SHIP OUTSIDE THE CONTINENTAL US?
A: We do offer shipping of olive oil and other products to British Columbia, Alaska and Hawaii, and overseas on most products -- please note that "overseas" means outside of the US and British Columbia. Please check the individual product page to see which options are available for that item. For olive oil and other products shipped outside of the US, there may be additional customs duties owed, depending on your country's import rules. These duties are not included in your shipping costs, and are entirely your responsibility.
Q: DO YOU OFFER EXPEDITED SHIPPING?
A: We do offer next day shipping within the Continental US -- please check the individual product page to see if this shipping option is available. Please note that it takes 2 business days to process your order -- so 2-3 day shipping actually means 4-5 business days. We cannot be held responsible for delays caused by the postal service or other shipper.
Q: CAN YOU SHIP TO A PO BOX?
A: No -- we need an actual physical street address to ship your order.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A: It will normally take approximately 2-3 business days to process your shipment. In the case of custom-built gift baskets, processing time will be longer -- please check the individual product page to see if your product will take longer.
Q: CAN I CANCEL AN ORDER?
A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been submitted.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.
Q: HOW CAN I TRACK MY SHIPMENT?
A: If your product has been sent via a shipper that offers tracking (UPS, FedEx, etc.), you will receive an email confirmation with a tracking number. You may then contact the shipper directly to track your order, or go to your order, select the appropriate item in your order and use the links to check the status. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival to contact us. If the product has not arrived at your door within a reasonable amount of time, we will be happy to re-send your product at no additional cost to you.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A: Your order should arrive in no more than 1 – 4 business days, depending on the shipping method -- usually much sooner than that. However, for orders outside of the Continental US and custom orders, please check the individual product page to see where your package is coming from and what shipping methods are available. Approximate expected transit times for each shipping method are as follows, but are not guaranteed:
> Priority shipping in the continental U.S. -- 1 to 5 business days after shipping (may take longer if there are postal delays)
> Shipping to AK / HI -- 4 to 14 business days after shipping (may take up to 21 business days if there are postal delays)
> Shipping to Canada -- 4 to 14 business days after shipping (may take up to 4 weeks if there are customs delays)
> Expedited shipping in the continental U.S. -- 2 to 6 business days after shipping
Q: WHAT IF I'M NOT HAPPY WITH ONE OF YOUR PRODUCT?
A: If you feel that the olive oil or another product is of poor quality or we have provided poor customer service, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email. We disclaim all liability for the products sold by other companies on this website. Any other sanctions against the supplier are the responsibility of the client.
Q: WHAT IF I HAVE A PROBLEM WITH MY SHIPMENT?
A: Go to your order, select the appropriate item in your order and use the links to report your problem and we will take care of the problem as soon as possible.
By submitting your purchase order or placing your order, the client acknowledges, understands, and accepts these terms of agreement.
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